I’ve recently come across a fascinating book The Cluetrain Manifesto – only I haven’t read the book yet – I’ve simply looked at the website which was published before the book!
It’s quite a provocative read suggesting that we are in the midst of a business revolution that will quickly dispose of traditional management and marketing models! The website begins with a summary:
A powerful global conversation has begun. Through the Internet people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter — and getting smarter faster than most companies.
Later it restates it more punchily:
“We are not seats or eyeballs or end users or consumers .. we are human beings … and our reach exceeds your grasp. DEAL WITH IT”
The website sets out the 95 clauses of the Manifesto. As usual I summarise for you some of the key messages below. If you are interested in reading more click here for the book or click here for the website!
Markets are conversations. Conversations among human beings sound human. They are conducted in a human voice.
The Internet is enabling conversations among human beings that were simply not possible in the era of mass media. People are speaking to each other in a powerful new way.
Markets are getting smarter, more informed, more organized. People have figured out that they get far better information and support from one another than from vendors. There are no secrets. The networked market knows more than companies do about their own products. And whether the news is good or bad, they tell everyone.
Smart markets find suppliers who speak their own language. To speak with a human voice, companies must belong to a community and share its concerns. If the business isn’t speaking in the community it isn’t in the market.
We are immune to advertising. Just forget it. If you want us to talk to you, tell us something. Make it something interesting for a change. Our allegiance is to ourselves—our friends, our allies and acquaintances, even our sparring partners. Companies that are not part of our world have no future.
We are waking up and linking to each other. We are watching. But we are not waiting!
Bob is a specialist in running high value added service businesses, having run five such businesses as General Manager, Managing Director or Chief Executive. His last employed role was as Chief Executive of a £16M, 200 person family owned business having previously been Chief Executive of an AIM listed company for which he raised £5M funding and which he grew from £4M to £12M in three years through two acquisitions and organic growth, and a corporate PLC subsidiary where he was Managing Director responsible for delivering £10M profit on £45M turnover through 450 staff.
Bob is now following a portfolio career providing entrepreneurial business leaders with mentoring and coaching around business leadership, business growth, merger integration and exit planning.
Core to his portfolio is MD2MD. Having experienced for himself the value of having a strong sounding board of fellow Managing Directors he founded MD2MD in 2004 to provide groups of business leaders with a confidential environment within which they can support and challenge each other to raise their game as leaders and by doing so improve the success of their organisation.More about Bob
- You meet your peer group privately for structured confidential conversations about real business challenges. You meet online for 90 minutes every 3 weeks.
- You attend one of a selection of open workshops led by top professional speakers sharing best practice on a wide range of leadership topics.
- You join our annual conference LeaderFest and our annual ‘Retreat to advance’.