Key Features of Effective Communication
One of our most memorable speakers was Kelly Marks demonstrating Horse Whispering. A fascinating session using communicating with horses to illustrate how we communicate. And how much we communicate without intending to do so!
The Key Features of Effective Communication learning points that I felt readily transfer to the work environment were:
To communicate effectively:
- Â Â Â Recognise everyone is different. Try to communicate the same thing in at least three different ways.
- Â Â Â Make it easy by keeping it simple.
- Â Â Â Make yourself more interesting than a bunch of hay.
- Â Â Â Use the language of the recipient.
- Â Â Â Be clear with yourself what your intention is.
- Â Â Â Be purposeful not uncertain and vague.
And most importantly; when under pressure – eg When faced by a tough question: Create space for your right brain (intuition) to do its stuff. Pause, Breathe. Think.
Written by Bob Bradley, founder of MD2MD.