8 Customer Service Mistakes Businesses Make
MD2MD speaker Derek Arden shared a good set of customer service tips in his newsletter this month and I thought I’d share them on with the business leaders that read my blog.
8 customer service mistakes businesses make
- They don’t under promise and over deliver
- They don’t ask good questions
- They don’t listen carefully to the customer’s wants
- They don’t call the customer by their name
- They don’t watch the body language – to see how the customer is reacting
- They don’t know what their competition is doing
- They don’t add on little extras at no cost
- They don’t train their staff
Written by Bob Bradley, founder of MD2MD.