8 Customer Service Mistakes Businesses Make

MD2MD speaker Derek Arden shared a good set of customer service tips in his newsletter this month and I thought I’d share them on with the business leaders that read my blog.

Customer service 600x400

8 customer service mistakes businesses make

  1. They don’t under promise and over deliver
  2. They don’t ask good questions
  3. They don’t listen carefully to the customer’s wants
  4. They don’t call the customer by their name
  5. They don’t watch the body language – to see how the customer is reacting
  6. They don’t know what their competition is doing
  7. They don’t add on little extras at no cost
  8. They don’t train their staff
Sign up for Derek's newsletter!

Written by Bob Bradley, founder of MD2MD.