Handling Conflict with Confidence: What You’ll Gain from This Workshop
Online |
Wed. 13th May 2026 |
9:30am-11:45am 
Topic workshop online
Conflict. It’s never easy, is it?
Whether it’s in the workplace or in our personal lives, those challenging conversations can feel daunting. But what if you could approach them with confidence, compassion, and clarity — and achieve outcomes that work for everyone involved?
That’s exactly what this MD2MD session is designed to help you do. Led by Kay Taylor — a senior HR leader with over 30 years’ experience supporting organisations through complex people challenges — this workshop will give you practical tools and fresh perspectives to help you navigate conflict with greater ease and impact.
Why attend?
As a senior leader, you’re often the one people turn to when tensions rise. But what happens when you’re the one caught in the middle — or when you’re unsure how to intervene without making things worse?
In this session, you’ll explore how to:
- Recognise the early signs of conflict before they escalate.
- Understand the emotional undercurrents that drive difficult conversations.
- Use the “needs and offers” framework to unlock stuck situations.
- Informally mediate between team members with empathy and authority.
- Shift your mindset from fear or hesitancy of handling conflict to seeing it as a leadership opportunity.
- This isn’t about scripts or quick fixes. It’s about building your confidence to lead through discomfort — and creating a culture where people feel heard, respected, and accountable.
What will be covered?
- Understanding conflict: What it is, why it happens, and how it shows up in teams.
- The cost of avoidance: Exploring the risks of not addressing issues early.
- The “needs and offers” tool: A practical framework for unlocking stuck conversations.
- Informal mediation: How to step in as a leader without becoming the judge or fixer.
- Real-world scenarios: Applying tools to situations you’re likely to face.
- Mindset shift: From “What if this goes wrong?” to “What if I don’t step in?”
Takeaways
By the end of the session, you will be able to:
- Approach conflict with greater confidence and clarity.
- Use a structured yet human approach to difficult conversations.
- Support others in resolving tensions without escalating to formal processes.
- Build a culture of trust, inclusion, and accountability — one conversation at a time.
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