Derek is Founder of The WOW! Awards which receives over 50,000 customer nominations for exceptional service every year. From these nominations, Derek has identified 10 key areas of focus for business leaders – The Building Blocks of Awesomeness! These Building Blocks are central to all his keynotes, workshops and training programmes.
With experience in professional services, manufacturing, leisure and retail. Derek has started two successful businesses and achieved 5 national awards for customer service.
As a professional speaker for 26 years, Derek loves keeping his own skills relevant. He is Chair of a leisure group with 2,500 employees. And, since Covid, has been delighting customers on the front line for a major retailer.
Phone: 00 44 (0) 7774 217 587