How COVID changed online behaviour and what your business needs to do about it to thriveOnline | Wed. 12th May 2021 | 4:00pm-5:30pm
In Graham’s second workshop: How COVID changed online behaviour and what your business needs to do about it to thrive, Graham will look at how the coronavirus pandemic has changed the behaviour of a company’s customers, suppliers and employees. There is already evidence that this altered behaviour has changed customer expectations and so your business could need to adapt. Graham will explain the change in behaviour due to the pandemic lockdowns and why this change will be persistent. As a result, this workshop will help you plan for the future once business returns to something like “normal”. Using case studies from a range of businesses you will be able to model the best way of dealing with the new ways of thinking and behaving which are as a result of the pandemic.
- The changes you might need to make to the way you sell
- The alterations which might be required to the way you employ people or deal with suppliers
- The ways in which your business might need to adapt its online offering
- A five-step guide to assessing the impact on your business from the changes in customer and supplier behaviour
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