When and Where?
Wednesday 10th March 8.30am – 10.00am & now repeated at 4:00pm-5:30pm – Online via Zoom (invitation only)
How many of your customers are considering switching to your competition right now?
You know it’s expensive to replace a lost customer and that it damages your team’s moral every time it happens. But there’s an easy (and fun) way that you can keep more customers, make them happier and also empower your people to become creative service superstars.
By embracing innovation and systems thinking, you unleash an army of problem solvers and opportunity spotters. With Little Big Bangs for Service, you’ll be giving them the tools and skills to find powerful and profitable innovation opportunities in every interaction.
In this program, Julie will share with you the exact process that companies pay her £1000s to deliver for them. Using her Customer Journey Map™, you’ll get to know your customers’ experience in a whole new way and find the touchpoints, gaps, and opportunities that are just waiting to be addressed. You will be surprised at how easy (and inexpensive) it can be to transform your customer experience.
Your customers – and your bottom line – will love you for you it!
This program will be focused on mapping your prospect/customer journey however this same methodology can be used for ANY journey including hiring a new employee, onboarding a partner, exiting a customer, and more.
Having spent nearly 20 years in delivery and leadership of sales, marketing and product strategy, Julie Holmes helped to grow a host of international, multi-million-dollar enterprise tech companies. From startups to behemoths, she knows what works to identify, get, keep and grow the customers that will make a business successful. Julie is also an entrepreneur in her own right as a creator/co-founder of a tech gear startup that launched in the autumn of 2017.