Eight customer service mistakes businesses make

MD2MD speaker Derek Arden shared a good set of customer service tips in his newsletter this month and I thought I’d share them on with the business leaders that read my blog.

Eight customer service mistakes businesses make

  • They don’t under promise and over deliver
  • They don’t ask good questions
  • They don’t listen carefully to the customer’s wants
  • They don’t call the customer by their name
  • They don’t watch the body language – to see how the customer is reacting
  • They don’t know what their competition is doing
  • They don’t add on little extras at no cost
  • They don’t train their staff
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Bob Bradley

Bob is a specialist in running high value added service businesses, having run five such businesses as General Manager, Managing Director or Chief Executive. His last employed role was as Chief Executive of a £16M, 200 person family owned business having previously been Chief Executive of an AIM listed company for which he raised £5M funding and which he grew from £4M to £12M in three years through two acquisitions and organic growth, and a corporate PLC subsidiary where he was Managing Director responsible for delivering £10M profit on £45M turnover through 450 staff.

Bob is now following a portfolio career providing entrepreneurial business leaders with mentoring and coaching around business leadership, business growth, merger integration and exit planning.

Core to his portfolio is MD2MD. Having experienced for himself the value of having a strong sounding board of fellow Managing Directors he founded MD2MD in 2004 to provide groups of business leaders with a confidential environment within which they can support and challenge each other to raise their game as leaders and by doing so improve the success of their organisation.

More about Bob

MD2MD membership

  • You meet your peer group privately for structured confidential conversations about real business challenges. You meet online for 90 minutes every 3 weeks.
  • You attend one of a selection of open workshops led by top professional speakers sharing best practice on a wide range of leadership topics.
  • You join our annual conference LeaderFest and our annual ‘Retreat to advance’.
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