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SUMMARY:Handling Conflict with Confidence: What You’ll Gain from This Workshop
DESCRIPTION:Conflict. It’s never easy\, is it?\nWhether it’s in the workplace or in our personal lives\, those challenging conversations can feel daunting. But what if you could approach them with confidence\, compassion\, and clarity — and achieve outcomes that work for everyone involved? \nThat’s exactly what this MD2MD session is designed to help you do. Led by Kay Taylor — a senior HR leader with over 30 years’ experience supporting organisations through complex people challenges — this workshop will give you practical tools and fresh perspectives to help you navigate conflict with greater ease and impact. \n\n \nWhy attend?\nAs a senior leader\, you’re often the one people turn to when tensions rise. But what happens when you’re the one caught in the middle — or when you’re unsure how to intervene without making things worse? \nIn this session\, you’ll explore how to: \n\nRecognise the early signs of conflict before they escalate.\nUnderstand the emotional undercurrents that drive difficult conversations.\nUse the “needs and offers” framework to unlock stuck situations.\nInformally mediate between team members with empathy and authority.\nShift your mindset from fear or hesitancy of handling conflict to seeing it as a leadership opportunity.\nThis isn’t about scripts or quick fixes. It’s about building your confidence to lead through discomfort — and creating a culture where people feel heard\, respected\, and accountable.\n\nWhat will be covered?\n\nUnderstanding conflict: What it is\, why it happens\, and how it shows up in teams.\nThe cost of avoidance: Exploring the risks of not addressing issues early.\nThe “needs and offers” tool: A practical framework for unlocking stuck conversations.\nInformal mediation: How to step in as a leader without becoming the judge or fixer.\nReal-world scenarios: Applying tools to situations you’re likely to face.\nMindset shift: From “What if this goes wrong?” to “What if I don’t step in?”\n\nTakeaways\nBy the end of the session\, you will be able to: \n\nApproach conflict with greater confidence and clarity.\nUse a structured yet human approach to difficult conversations.\nSupport others in resolving tensions without escalating to formal processes.\nBuild a culture of trust\, inclusion\, and accountability — one conversation at a time.
URL:https://www.md2md.co.uk/event/conflict-workshop-may-2026/
LOCATION:Online
CATEGORIES:Topic workshop online
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