Little big bangs for service: increase customer retention, lower support costs & innovate your service (with almost no effort)
Online |
Wed. 17th November 2021 |
4:00pm-5:30pm This workshop has been rescheduled from 29/09/2021 to 17/10/2021
In this workshop, Julie will share with you the exact process that companies pay her £1000s to deliver for them. Using her Customer Journey Map™, you’ll get to know your customers’ experience in a whole new way and find the touchpoints, gaps, and opportunities that are just waiting to be addressed. You will be surprised at how easy (and inexpensive) it can be to transform your customer experience.
How many of your customers are considering switching to your competition right now?
Our members know it’s expensive to replace a lost customer and that it damages your team’s morale every time it happens. But there’s an easy (and fun) way that you can keep more customers, make them happier and also empower your employees to become creative service superstars.
By embracing innovation and systems thinking, you unleash an army of problem solvers and opportunity spotters. With Little Big Bangs for Service, you’ll be giving them the tools and skills to find powerful and profitable innovation opportunities in every interaction.
Your customers – and your bottom line – will love you for you it!
Takeaways
- Find painful gaps and powerful opportunities in your service when you Master the Customer Journey Map™
- Use the K.I.S.S. strategies to make your customers feel the love
- Add revenue when you spot upsell and up-serve opportunities
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