Hard facts and soft skills – Customer service for Leaders

location iconOnline | location icon Wed. 27th July 2022 | Time icon 4:00pm-5:30pm

The world of leadership is split. The left brainers are looking for the hard facts, the right brainers are driven more by an inner belief and passion.

This workshop will engage both groups by exploring the business case and sharing inspiring examples of how great service can be delivered.

Why attend?

This workshop will leave you with the passion and the facts to create a special place for you, your people and your customers!

Takeaways

⦁ Understanding the business case for delivering exceptional service
⦁ From The Building Blocks of Awesomeness! A taster of:
– Bricks in a Wall – little things that make a BIG difference
– Systems – achieving consistency as your business grows
– Communication – letting your customers know how much you value them.


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This event is led by

Derek Williams

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