Hard facts and soft skills – Customer service for LeadersOnline | Wed. 12th October 2022 | 4:00pm-5:30pm
Speaker led workshop online
The world of leadership is split. The left brainers are looking for the hard facts, the right brainers are driven more by an inner belief and passion.
This workshop will engage both groups by exploring the business case and sharing inspiring examples of how great service can be delivered.
This workshop will leave you with the passion and the facts to create a special place for you, your people and your customers!
⦁ Understanding the business case for delivering exceptional service
⦁ From The Building Blocks of Awesomeness! A taster of:
– Bricks in a Wall – little things that make a BIG difference
– Systems – achieving consistency as your business grows
– Communication – letting your customers know how much you value them.
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