Nick Drake-Knight

Nick Drake-Knight has been a change consultant and speaker for over twenty years. In the 1990s he developed his consulting skills in Europe and the former Soviet Bloc before returning to work in the UK as a business adviser for SMEs, rapidly becoming a senior manager within the Department of Trade and Industry funded Business Link network.

He is a recognised authority on customer service excellence. Some of the world’s most prestigious brands use Nick to drive home the absolute, essential requirement for customer facing staff to operate with integrity and congruence.