MD2MD, Woodlands, Freeland, Oxon. OX29 8HD   Tel: 01865 600 800    Email:  support(at)MD2MD.co.uk

An exclusive leadership development group

For Managing Directors and similar leaders

01865

600 800

Date: Tuesday 9th September 2008

 

Venue: Luton

 

Speaker: Karen Robb

 

Topic: Crucial Conversations

September 2008

From childhood, each of us has learned from our parents and other role models, ways of communicating which, we hope, will effectively enable us to achieve our goals.  Over time and with much practice, these familiar ways of interacting with others are reinforced and become both natural and comfortable.  However when faced with a situation which we perceive as stressful, our normal considered response can be replaced by an ‘angry’ or ‘silent’ reaction and effective dialogue can become non existent.  This is often the time when you need get involved in a Crucial Conversation.

A Crucial Conversation is one where: stakes are high, opinions differ and emotions are running strong. Every one of us has the potential to have a Crucial Conversation every day - and we can either avoid them, face them and handle them poorly, or face them and handle them well. The bad news is that because of the way we humans are designed (for ‘flight or fight’), when we need to be at our best, we are often at our worse, and fail to handle these conversation well, if at all.

The skills of Crucial Conversations allow you to talk openly and honestly to anyone about almost anything, resolve the problem, and at the same time build the relationship with that person for mutual benefit.

Karen has over 25 years experience in HR and training, and is passionate about developing teams and individuals to reach their full potential. She has worked extensively in both the private and public sectors and is comfortable with working at strategic, operational and tactical levels, from board level to front line staff. Karen is a Client Certified Trainer in Crucial Conversations.